Force TimeOut

Why do I keep getting logged out of PointClickCare before the Session Time Out Value has expired?

Even though the Session Time Out value has been set for 30 minutes, the system is still automatically logging a user off after 5 minutes. The reason for this is the system is storing temporary internet files preventing the Session Time Out value from working correctly. To resolve this issue:

  1. Click on the system Start button in the lower corner of the screen.

  2. Select the Control panel option from the Start Up menu.

  3. In the Control Panel window, select Internet Options.

  4. In the Internet Properties pop up window, with the General Tab selected, click on the Delete Files button (IE6) or the Delete button (IE7) to delete the Temporary Internet Files.

  5. Click OK to close the pop up.

  6. Open your browser and log back into PointClickCare. The Session Time Out settings will now work correctly.